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At Ropo, sustainability forms an integral part of the group’s strategy and values. Our sustainability strategy centers on an inspiring working environment, responsible service delivery and a climate-friendly invoice lifecycle. We want to serve our clients with a service that is even more digital, data-driven and sustainable in all aspects.
Ropo’s entire business is built on trust. We serve our clients by ensuring that vital processes along the value chain of the receivables lifecycle and financial transactions are covered, from invoice delivery to sales ledger and receivables management. To safeguard that trust and secure long-term business growth, sustainability is integrated into our overall business strategy and everyday work.
Our service and success are measured both in relation to our client and their customer, and it is reflected in our sustainability aspects. Our sustainability work centers on our clients, their customers and the Ropo team.
We also stress the importance of reducing the environmental impact of invoicing and promoting sustainable credit management. We feel that with our services we can positively influence the carbon footprint of invoicing and build up a payment culture wherein companies can sell on credit and credit is granted responsibly.
Our commitment to quality
Our business is based on trust and transparency, as well as laws, regulations, and ethical standards. High quality is our top priority; we have certified management systems covering all integral parts of our service processes, with quality assurance embedded within our operations, ensuring that compliance activities and service delivery consistently align with regulations, ethical standards, and our internal policies.
To uphold the highest international standards, our service design, development, testing, delivery, and support of the invoice lifecycle services are certified against the most important international standards, including:
- ISO 9001 for quality management
- ISO 27001 for information security management
- ISO 14001 for environmental care
- ISAE-3402 for assurance engagement
Our most important KPI’s for quality include quality and operational stability scores, as well as system uptime.
Source: Annual client satisfaction survey, 2023
As a trusted service provider, we prioritize meeting and exceeding our clients’ expectations in compliance, environmental responsibility, and quality. Our clients can expect consistent quality, supported by precisely defined and documented quality control processes, communications, and reporting. These standardized methods are key elements in our risk management procedures and foundation for consistent service levels.