Login: FinlandClient trust remains at the heart of everything we do at Ropo. Our latest decision-maker satisfaction survey confirms this trust is well-placed, with a group-wide NPS of 59 across Finland, Sweden, and Norway – demonstrating excellent client satisfaction and confidence in our services.
The results showcase our continued ability to deliver exceptional service to our clients across the Nordic region, reinforcing our position as the trusted category leader modernizing the invoicing flow end-to-end.
Our holistic approach delivers the highest value
Our recent key account analysis shows that clients using our comprehensive service modules Embed and Unify, including integrated or outsourced sales ledger services, report the highest levels of satisfaction.
Embed clients reported an NPS of 73 and Unify 85 – both with zero detractors.
Designed to streamline the entire business flow, these modules combine invoicing, payment monitoring, sales ledger, and credit management into a single platform. With this holistic setup, they deliver maximum value through a unified, seamless process that provides full visibility and drives efficiency across the entire invoice lifecycle.
These modules stand as a testament to our one-platform approach to end-to-end invoice lifecycle management.
Building on trust and continuous improvement
At Ropo, we don’t just measure satisfaction – we act on it. The survey results guide our development priorities and help us stay ahead of our clients’ evolving needs. Our focus remains on delivering consistent quality across all touchpoints, from implementation and daily operations to platform innovation.
“We value every piece of client feedback because it helps us serve our clients even better,” explains Ropo’s Chief Executive Officer Ilkka Sammelvuo. “This survey confirms we’re on the right track, while also showing us opportunities to enhance the client experience further.”
Our dedicated client success teams work closely with clients across all markets, ensuring comprehensive support and guidance. This focused approach, combined with our proprietary technology platform, creates the foundation for lasting partnerships.
About the survey
Ropo conducts decision-maker NPS surveys twice a year to stay closely connected to client needs and satisfaction levels. The survey targets decision-makers and key contacts across our Nordic client base, representing the majority of our group revenue.
The Net Promoter Score ranges from -100 to +100, with scores above 50 considered excellent in B2B services. Client satisfaction is one of our core KPIs and our goal is to deliver excellent NPS level across all markets, demonstrating the value and trust our clients place in our services.
These strong results reinforce why over 11,000 companies across the Nordic region trust Ropo to make their business flow. Our commitment to excellence, combined with our deep understanding of Nordic business needs, positions us to continue delivering outstanding value to our clients.
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Ready to streamline your invoicing flow and enhance financial oversight?
Ropo’s experts are here to support you whenever you need assistance optimizing your invoicing processes and cash flow management for improved control, efficiency, and transparency.
Reach out to your local sales team or continue exploring our one-platform approach here: